UAE NEWCOMER

Customer support

Support

Support covers account access, private-upload controls and product-operation questions during the free Public Beta.

Beta draft · Last updated 29 August 2026

Contact

A dedicated Public Beta support mailbox is still being configured. Until it is available, use the product’s in-app controls for saved checks and private quote deletion, and do not send private documents by email.

Before contacting support

For quote questions, keep the jurisdiction, provider and component names available, but do not send passwords, card details, passport copies, Emirates ID copies or unrelated personal information.

Private upload controls

Sign in to Private quote uploads to view retention dates or delete a raw file. If deletion reports a failure, retain the on-screen message and avoid repeatedly uploading the document.

Public Beta expectations

The current Public Beta is free and support response times are not guaranteed. Paid Deep Audit and Concierge fulfillment are not active while checkout remains disabled.

Urgent boundaries

We cannot answer emergencies or provide legal, immigration, financial or regulated advice. Contact the relevant official authority or a qualified regulated professional.